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Insurance Questions call: 865-298-5012 | Billing Questions call: 865-298-5017
This guide breaks down common insurance terms, answers frequently asked questions, and provides real-life examples so you can better understand how your plan affects your family. View it here.
This simple organizer and checklist will help you keep all your insurance details in one place, avoid surprise bills, and make the most of your coverage. View it here.
If you have insurance related questions or do not see your individual insurance plan listed,
please call our business office at 865-298-5012.
If you have any questions about billing, please contact our billing office at 865-298-5017.
Kids Central Pediatrics is proud to provide the highest standard of pediatric care for children. We always perform in the child’s best interest regardless of what insurance companies are trying to force upon us for financial reasons.
Insurance companies require us to collect co-pays at date of service prior to billing your insurance company. We therefore ask you to have your co-pay available for each visit. If you do not have insurance or your insurance does not cover a certain procedure or visit, we ask you to pay for the visit in full at the time you are seen. We accept cash, checks and major credit cards. If you receive an unexpected bill or you cannot pay in full, we ask that you contact us to make a payment arrangement. Unless a payment arrangement has been made with our billing department, unpaid balances will be sent to a collection agency after a period of five (5) months. Patients turned over to a collection agency twice will be dismissed from the practice. Patients that file bankruptcy and list our balance to be dismissed in bankruptcy proceedings will also be dismissed from our practice.
If your insurance company does not cover immunizations and well child visits, you will be responsible for payment in full at the date of service. You must provide all insurance cards at time of service as we are required to verify your eligibility. If proper information such as disenrollment, changes in PCP, deductible and effective dates are not provided to our office, then you become responsible for any unpaid balance.
